Shipping Policy

All local orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

After this, Amare Sui utilizes local third-party delivery and shipping companies to deliver worldwide. Delays that are outside of our control are possible depending on these local third-party delivery companies. 

Shipping Rates and Estimates

For simple flat rate shipping: We offer $5 USD flat rate standard shipping worldwide. 

You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75 USD). 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at contact@amaresui.com or via live chat with your name and order number, and we will look into it for you. 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@amaresui.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Kindly read our refund policy page for more information.

If you have any further questions, please don't hesitate to contact us at contact@amaresui.com.